CEO’S MESSAGE

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Published on November 13, 2017 with No Comments

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Dear Guests,

Welcome on board Royal Brunei Airlines!

We wish you a very pleasant flight with RB. Rest assured that our team, both on the ground and inflight, will do their utmost to ensure you have a comfortable and enjoyable journey.

2017 has indeed flown by and what an exciting year it has been for us at RB. The photo collage represents some of the memorable events we have had throughout the year – from the recent Golden Jubilee celebration of His Majesty Sultan Haji Hassanal Bolkiah Mu’izzaddin Waddaulah, Sultan and Yang Di-Pertuan of Brunei Darussalam’s accession to the throne to RB’s collaboration with Brunei Tourism and Captain Czarena’s inspiring talks to young women in various forums.

We have introduced several network expansions this year with new codeshare flights to Tokyo and Cebu and, soon to be announced, Myanmar. We will be flying to Incheon from end of November as scheduled services after the success of our charter operations. In addition, we plan to commence scheduled services to Beijing soon, providing even more capital city to capital city connections. You can review our full route network featuring all RB’s scheduled flights as well as codeshare services on page 68.

At RB, we believe that the travel experience begin even before your flight. Thus, aside from our route expansions, we have also introduced a number of new products and services to give greater convenience and an enjoyable experience to our guests. Earlier this year, we launched the smartphone-friendly Mobile Check-In facility that allows for seats selection and e-boarding pass service. The feature is currently available for departures from selected airports and we look forward to introducing this throughout our network.

We also introduced our new RB Holidays Online – a 24/7 online dynamic planning and bundling of products for your holiday. This easy-to-use website and booking system allows guests the ability to plan and purchase their entire holiday products from flights, accommodation, tours and transport in one convenient place and at leisure.

With regards to facilities, we are excited about our upgrading works of our Business Class Sky Lounge at Brunei International Airport. Renovations began in September and are scheduled to complete in December. The upgraded Sky Lounge will introduce a variety of new features including a mini cinema, game station as well as à la carte service. We will also offer a walk-in opportunity for travelling guests – a first for Brunei.

Lastly, December will be another exciting month for Brunei with the first ever Brunei Festival 2017 organised by Brunei Tourism. The month-long festival will feature some of Brunei’s best in arts, food and films, to name a few. You can read more about what Brunei Festival 2017 has to offer on page 44.
With the holiday season around the corner, we wish you and your families safe travels and a wonderful year end.

Thank you for choosing to fly with us.

Betterfly Royal Brunei.

 

Warmest regards,
Karam Chand
Chief Executive Officer

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