CEO’S MESSAGE

Written by root. Posted in MESSAGE

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Published on January 18, 2018 with No Comments

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RB’s refreshed Sky Lounge at Brunei International Airport (more photos in Inside RB).

 

Dear Guests,

Welcome aboard Royal Brunei Airlines!

With this first edition of Muhibah for the year, I extend my best wishes to all of our guests for a very healthy, prosperous and peaceful New Year. For our Chinese guests, we would like to also wish you an advanced happy Chinese New Year.

Also not forgetting our fellow Brunieans who will be celebrating their 34th National Day on 23 February, 2018 – our congratulations! 2017 ended with a great milestone for RB as we launched our new upgraded Sky Lounge and brand new flagship Business Class Lounge at Brunei International Airport. You can read more about it in Inside RB. For the first time in Brunei, guests will be able to purchase an entry pass to the lounge and we greatly encourage guests to take advantage of this option.

The opening of the lounges marks the last RB major infrastructure in embracing its new brand elements as part of its rebranding journey that began in 2012. We are very proud of the rebranding exercise, the innovations, the high service standards, and the many awards and accolades that we have received since. To cap a wonderful year, RB was recognised for its service and bestowed the bronze award for Best Eastbound Long Haul Airline at the prestigious British Travel Awards in December 2017. Getting recognised by our guests and the industry globally has a very special meaning to Team RB and these achievements would not be possible without the strong and unwavering support of the Brunei Government, our Board and our guests for which we are most grateful.

2018 will be an exciting time at RB as we begin the year with the launch of our flights to Nanning and increased capacity to Hangzhou. Furthermore we plan to commence direct flights to Beijing in the second quarter, subject to the regulatory approvals and the grant of airport landing slots.

We also look forward to welcome the arrival of our first brand new Airbus A320 NEO aircraft that is scheduled to arrive in April 2018 with cabin interiors designed specifically for guests’ comfort.

All of this is part of RB’s commitment to deliver the best to our guests. I would like to take this opportunity to thank our cabin crew, ground staff and many hundreds of customer service staff around the world for their hard work, loyalty and dedication in looking after our guests.

Lastly, we wish you a very pleasant trip with RB. Rest assure that our team both on the ground and in the air will do their utmost to make sure you have a comfortable and enjoyable journey.

Thank you for choosing to fly with us.

Betterfly Royal Brunei.

Warmest regards,
Karam Chand
Chief Executive Officer

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