Written by root. Posted in MESSAGE


Published on September 05, 2019 with No Comments


Dear Guests,

Welcome aboard your flight today with Royal Brunei Airlines (RB). Our teams have worked meticulously behind the scenes to prepare your flight and to ensure you have a wonderful journey to your destination. We invite you to sit back, relax and enjoy the warm Bruneian hospitality.

It gives me great pleasure to share that RB, the national carrier of Brunei Darussalam, is now a certified 4-star airline, a coveted quality ranking award by Skytrax. We are delighted to join a select group of elite airlines in this prestigious category. Skytrax 4-Star Airline rating is a mark of quality distinction that recognises excellent standards of product and guest service across different assessment categories covering some 900 line items for on-board, airport and other guest touch points.

RB’s achievement is a great testament of years of hard work across the Company by all of our people. My special thanks to all our frontliners who execute our service strategy every day with great pride and with warm Bruneian hospitality. May I take the opportunity to thank you – our guests for your support and the appreciation of the improvements we have made in our products and services. These have given us the honour of being 66th in the recent Top 100 airline in the world. Read more in our special feature on Page 8.

Our planning for the launch of direct flights to Beijing – Daxing airport is well advanced. We will commence these services from the northern winter scheduling season. We have announced new routes within the beautiful island of Borneo. Our guests now have the opportunity to seamlessly transfer to Bintulu, Sibu, Sandakan and Tawau from Brunei International Airport and enjoy the many attractions and activities offered in these destinations. The RB Link services within Borneo has been a tremendous success since its launch and we trust many of our guests will find our latest innovation is of great value and convenience.

I would also like to take this opportunity to congratulate our Engineering Team who have reached a significant milestone with the successful completion of our first in-house B787 heavy maintenance check on our Dreamliner fleet.

As always, I would like to conclude with a sincere word of thanks to you for flying with us today, your loyalty and support for RB is a driving force behind RB’s continuous improvements.

Betterfly Royal Brunei.


With warm regards,
Karam Chand
Chief Executive Officer

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